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$aol--

So, tonight we switched to Mom's new site.  In the process, we started using a new piece of mailing list software, in which the e-mails are actually sent from my server, not the machine hosting Mom's site.  We used this software for the first time today to send out this month's newsletter.

Well, AOL saw a couple dozen identical e-mails coming from a single server and freaked out.  Never mind that it shows none of the hallmarks of spam—lots of random HTML formatting, references to prescription drugs/porn/African coups, deceptive headers.  This is something with a tag in the subject line, the proper mailing list headers (including a "Precedence: bulk" header, for God's sake), a constant From: line, and coherent content.  If a human looked at this, I think they'd conclude within about five seconds that it was legit.  But hey, they're the biggest ISP in the Western world, they don't have to be a good citizen, right?

So now I get to jump through their hoops.  Assholes.

[edit] Okay, 1300 addresses (out of 6000 or so).  Still, you'd think they could get a human being involved.

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( Read 3 comments — Leave a comment )
izuko
Jun. 13th, 2005 10:59 am (UTC)
With all the mail and all the spam that goes though AIM, where do you recommend they get the small army it would require? And I'm thinking the legal fallout of just refusing or dumping mail would be less costly than their reading it to determine intent.
brentdax
Jun. 13th, 2005 04:03 pm (UTC)
Everything I said applies just as easily to a Bayesian filter as a human. Besides, when 1300 people receive something, chances are it's not exactly confidential.
brentdax
Jun. 13th, 2005 06:24 pm (UTC)
Actually, one of the most annoying things is their concept of a "feedback loop". Basically, you have to sign up with them to get "this is spam!" reports for e-mails from your domain. This would be a great idea—if it hadn't already been invented and standardized in the form of postmaster@ and abuse@ addresses. So they're ignoring the standard that every legitimate mail admin already respects in favor of their own system, which requires extra work on the admin's part.
( Read 3 comments — Leave a comment )